Frequently Asked Questions

I sent an email, when can I expect a reply?

• During Monday-Friday, we try and respond the same day.
• Please note that it is your responsibility to double-check your order before you hit submit, therefore, we are not responsible if an order gets sent out before we get a chance to see your email. 

When can I expect my order?

• Please allow 1-3 business days to process your order.
• After that, it generally takes another 2-3 business days for shipping.
• Tracking information will be sent via email when your order ships from our North Carolina Fulfillment facility.

My shipping address was entered incorrectly, how do I fix it?

• Please email us as soon as possible at ShopKLarson@gmail.com

If my order has a pre-order item in it, how does shipping work?

• If you order in stock items with pre-order items (not including diecasts), your order will not ship until all items, including the pre-order are in stock. We recommend placing a separate order aside from your pre-order if you want the in-stock items to ship right away.
  

I was charged a fee upon my package arrival 

• All international orders are subject to a duty fee upon arrival. 
• We are not responsible for extra charges that may occur once it has cleared customs.