Frequently Asked Questions
When can I expect my order?
- Please allow 1-3 business days to process your order.
- After that it generally takes another 2-3 business days for shipping.
- Tracking information will be sent via email when your order ships from our North Carolina Fulfillment facility.
Why Have I Not Received My Order, yet I received confirmation that it was delivered?
- A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day. Packages are occasionally left with neighbors, a building manager, or your mail room and receiving department if shipped to a business.
- Make sure to check areas such as a porch, garage, or even behind bushes. Please check with neighbors or household members as they may have received the package on your behalf.
- If you do not receive the package within the next 2-3 business days, please let us know so we can work on a solution.
My shipping address was entered incorrectly, how do I fix it?