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Frequently Asked Questions

I sent an email, when can I expect a reply?

  • During Monday-Friday, we try and respond the same day.
  • Please note that it is your responsibility to double-check your order before you hit submit, therefore, we are not responsible if an order gets sent out before we get a chance to see your email. 

When can I expect my order?

  • Please allow 1-3 business days to process your order.
  • After that, it generally takes another 2-3 business days for shipping.
  • Tracking information will be sent via email when your order ships from our North Carolina Fulfillment facility.

    My shipping address was entered incorrectly, how do I fix it?

    • Please email us as soon as possible at